IT Support Desk Analyst – Level 1


We are an established business that’s experiencing growth and are now searching for another IT Support Desk Analyst – Level 1!

  • Permanent Position | Salary negotiable based on experience
  • Established Business – IT Managed Service Provider
  • Close-knit team | Dynamic work environment | Training + Growth Opportunities


Are you searching for an opportunity to join a high-performing team that are passionate about IT? How about an organisation that’s well established and now experiencing their next stage of growth? What about an organisation that will provide you further training and professional growth opportunities?

IF SO…then this could be for you!

We are currently seeking an IT Support Desk Analyst to provide 1st level support (telephone, email, and remote support) to all Wyntec Clients, ensuring all issues are logged, responded to, and resolved within our KPIs/ and agreed timeframes.

Our clients and customers see us as their business partners. At Wyntec, we don’t just focus on technology, we go a few layers deeper by delving into how our client’s staff and processes work together and come up with a tailored solution to create a successful, stress-free IT outcome.   

The role will involve you answering inbound phone calls, providing technical support to end users, making phone calls to follow-up issues, as well as engaging with 3rd party providers/vendors for additional support.

You’ll be hands-on with many technologies from remote support to onsite work – covering servers, desktops, networks, cloud, and security applications.


Other Responsibilities include (but not limited to):

  • Ensure updates and interactions are recorded within the Tickets and updated in a timely manner
  • Ensure tickets are escalated and followed up
  • Proactively provide updates and communication to clients for tickets and project activities.
  • Ensure Clients are satisfied with the work being performed
  • Follow-up 3rd Party Providers
  • Triage technical incidents and requests and gather required information for escalation internally or to external providers.
  • Maintain documentation and procedures

Skills and experience

For this position you need to have demonstrated skills and experience in the following:

  • Demonstrated experience in providing Level 1 Support in a Service Desk environment
  • Demonstrated experience troubleshooting basic to moderate IT problems through to resolution.
  • Demonstrated experience providing phone and email troubleshooting support to all internal and external users to resolve issues and technical requests (including PC, peripherals, mobile devices, and system software issues) in a timely manner.
  • Microsoft 365 & SharePoint
  • Microsoft Azure
  • Windows Server
  • Network Infrastructure
  • Backup and Disaster Recovery Technologies
  • Cyber Security Applications and Best Practices
  • Well-developed communication and interpersonal skills with a strong focus on customer service and team player approach.
  • A resolution-focused attitude with the ability to problem solve through effective questioning and active listening.
  • Self-motivated and pro-active attitude
  • Good time management skills to manage your workload.
  • The ability to learn quickly and adapt to changing requirements


Highly desirable experience:

  • Prior experience working in a MSP – IT Managed Service Provider
  • Microsoft Certifications or other industry certification
  • SharePoint experience
  • Experience in Virtualisation Technologies (HyperV preferred)
  • VOIP Technologies
  • ConnectWise Manage/ Automate or other RMM experience


We genuinely care for our staff’s wellness and their professional career success, and offer the following:

  • Training and Growth Opportunities
  • Hybrid working Environment
  • Something different – Our staff receive external coaching services to discuss their Professional Career and Growth Opportunities, as well as Wellness Coaching.
  • A Fun Environment – A Great Team Culture and Spirit


Apply for this job

So, if this sounds like what you are searching for…don’t hold back…APPLY NOW with your resume and a cover letter…and find out more!