IT Service Desk Team Leader

Our clients and customers see us as their business partner. At Wyntec, we don’t just focus on technology, we go a few layers deeper by delving into how our client’s staff and processes work together, and come up with a tailored solution to create a successful, stress-free IT outcome.   

You’ll have the opportunity to join a high-performing team that are geographically dispersed, and are passionate about IT.

The Service Desk Team Leader will oversee the service desk and NOC team operations and ensure key performance indicators are met, ensuring the internal operations are working efficiently, and provide guidance and support (technical) to the support desk and NOC Teams.

The role will involve you ensuring that the Service Desk and NOC Operations are delivering and meeting KPI – 30 Minute Response, 95% CSAT, and acting as an escalation point for unresolved or incomplete requests, as well as co-ordinating the Service Desk and NOC Team to provide guidance and support.