IT Service Desk Team Leader


We are an established business that’s experiencing growth and are now searching for an IT Service Desk Team Leader! Is that you?

  • Permanent Position | Salary negotiable based on experience
  • Established Business – IT Managed Service Provider
  • Close-knit team | Dynamic work environment | Training + Growth Opportunities

We are currently seeking an experienced IT Service Desk Team Leader. As a business, we are experiencing growth, and this newly-created critical role within the business is to support this expansion.

So, if you are searching for an organisation that’s expanding, and that will give you professional growth opportunities…then this could be for you!

Our clients and customers see us as their business partner. At Wyntec, we don’t just focus on technology, we go a few layers deeper by delving into how our client’s staff and processes work together, and come up with a tailored solution to create a successful, stress-free IT outcome.   

You’ll have the opportunity to join a high-performing team that are geographically dispersed, and are passionate about IT.

The Service Desk Team Leader will oversee the service desk and NOC team operations and ensure key performance indicators are met, ensuring the internal operations are working efficiently, and provide guidance and support (technical) to the support desk and NOC Teams.

The role will involve you ensuring that the Service Desk and NOC Operations are delivering and meeting KPI – 30 Minute Response, 95% CSAT, and acting as an escalation point for unresolved or incomplete requests, as well as co-ordinating the Service Desk and NOC Team to provide guidance and support.


Other Responsibilities include (but not limited to):

  • Incident and problem management
  • Manage Utilisation of the Service Team ensuring quality of ticket and task resolution
  • Maintain accurate operational procedures for service desk and NOC Team operations
  • Assist with the maintenance of Client Documentation and Oversight that updates are being completed
  • Review Tickets and ensure they are being completed on time and accurately with sufficient communication to the clients.
  • Identify problems that may exist with Client system based on tickets and review solutions for discussion


We genuinely care for our staff’s wellness and their professional career success, and offer the following:

  • Training and Growth Opportunities
  • Hybrid working Environment
  • Something different – Our staff receive external coaching services to discuss their Professional Career and Growth Opportunities, as well as Wellness Coaching.
  • A Fun Environment – A Great Team Culture and Spirit

Apply for this job

So, if this sounds like what you are searching for…don’t hold back…APPLY NOW with your resume and a cover letter…and find out more!