Careers

Infrastructure and Service Team Leader

Summary

We are an established business that’s experiencing growth, and are now searching for a Team Leader that’s Hands-On! Is that you?

  • Permanent Position | $100-110K + super – negotiable based on experience
  • Established Business – IT Managed Service Provider
  • Close-knit team | Dynamic work environment | Training + Growth Opportunities

 

If you are looking for an opportunity to be a technically hands-on team leader…then this could be for you!

We are currently seeking an experienced IT/Infrastructure and Service Team Leader to lead the service desk and NOC teams, as well as be hands-on in Infrastructure, System, Network and Cloud to drive new and existing projects with our clients.

We are experiencing growth, and this newly-created role within the business is to support this expansion.

Our clients and customers see us as their business partner. At Wyntec, we don’t just focus on technology, we go a few layers deeper by delving into how our client’s staff and processes work together, and come up with a tailored solution to create a successful, stress-free IT outcome.   

You’ll have the opportunity to lead and manage high-performing service desk and infrastructure teams that are geographically dispersed, and are passionate about IT.

Responsibilities

As Infrastructure and Service Team Leader, your responsibilities will include (but are not limited to):

  • Lead the Service Desk and NOC teams
  • Incident and problem management
  • Plan and review proposed changes to ensure successful implementation
  • Act as an escalation point for unresolved or incomplete requests
  • Pre-sales / Design infrastructure & Projects
  • Manage client and wyntec environments (software and hardware)
  • Ensure system performance and uptime is aligned with the client’s requirements and expectations
  • Vendor management
  • Maintain a high level of customer service and service delivery within the team
  • After hours on call/Some afterhours and weekend work is required
  • Internal and client reporting

Skills and experience

For this position you need to have demonstrated skills and experience in the following:

  • Ability to be hands-on as well as lead a team
  • Experience with System and Network monitoring systems
  • Service management experience
  • Good technical documentation skills including network and system architecture diagrams
  • Experience leading and managing geographically dispersed service desk and infrastructure teams

Technical skills

Technical skills, and hands on experience in:

  • Infrastructure design and implementation (on prem & cloud) – VMware, Hyper-V, LAN/WAN networking, SAN’s, MSSQL DB, Sharepoint
  • MS Office365 technologies
  • MS Azure technologies
  • License & cost management
  • Voice / telephony
  • Security / DR / Backup’s.

Benefits

We genuinely care for our staff wellness and their career success, and offer the following: 

  • Training and Growth Opportunities
  • Hybrid working Environment
  • Something different – Career Success Coaching Services
  • A Fun Environment – A Great Team Culture and Spirit

Apply for this job

So, if this sounds like what you are searching for…don’t hold back…APPLY NOW with your resume and a cover letter…and find out more!