Microsoft Office is the most widely used software worldwide. 56% of companies and business IT use Office 365 despite the financial and time costs, because its tools and execution of workflows improve efficiency. There are risks, but mitigation strategies can be developed to facilitate flawless migration. Together with CCIQ Partner SureBridge, this article provides insights on identifying risks and overcoming them.

Drivers for Migration and its Benefits

  • Work with familiar applications

If you already use Microsoft, migration to Office 365 will be much easier. The most significant difference is accessibility of files anywhere.

  • Reduced service delivery costs and expected future costs

Office 365 migration does not require significant initial outlay for software access. It also doesn’t need any specialised server for information processing. There is better cashflow due to affordability and monthly options flexibility. There are also less costs for maintenance, servers, software updates for IT Service Brisbane, and IT Support Australia, as compared to a month-off subscription.

  • Operational Dexterity

Your investment also grows with your business. SAAS models like Office 365 allow investment upgrade or downgrade based on business growth.

  • Productivity

Microsoft teams and tools like Yammer let you invite internal and external team collaborations, and allow linked file updates to ensure centralised documentation regardless of the Microsoft application you use. The only concern is saving documents in the right areas.

It also integrates with third-party applications like Asana and Zendesk; it’s easy to add them to your ticketing and customer service system, together with threaded conversations that easily track conversation flow.


Simultaneous editing across files is also possible, so that multiple staff can collaborate remotely and work on one document without worrying about version control. Office 365 also features video conferencing and online meeting for the best collaborative experience without obstacles.

  • Streamlined IT Operations

Many businesses cannot afford internal IT support like Wyntec. No support for on-site managed servers could risk IT operations security and quality. Microsoft 365 mitigates most security and quality risks from cloud storage and security.

Risks of Migration

  • Power Outages

A significant risk of cloud storage involves dependency on your storage provider, particularly during outages; your staff cannot access files and emails. This can be solved by keeping critical documents locally for emergency access.

  • Costs of Failed Migration

As with any project, diligence is required when considering migration. Preparation is critical, and Forrester Research, Inc.’s survey shows there is no single solution. It found that problems include “cost complexity” and failure to train stakeholders like DevOps teams that combine IT operations staff with developers.


The study also found that many companies had problems training IT staff during and after migration. Many organisations cannot afford the costs and time associated with training for the new system. Managed service providers (MSP) can help mitigate some costs to eliminate obstacles and ensure smooth transition.

  • Data Loss

Arguably, this is the most critical risk. Syncing errors, rogue employees, and data corruption can lead to data loss. Consider running the old system parallel to the new until you’ve smoothed out the kinks and tested for accuracy and continuity. Strategic cost and benefits analysis is needed to understand and account for direct and indirect factors involved, which is essential because risks vary between environments. The rewards outweigh the risks, however, considering the productivity gains, flexible deployment options, and predictable costs that cloud solutions offer.